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Hosting FAQ

Presign up FAQ

1. What's the difference between the online course support hosting & the general hosting plans?
2. Is there a hosting contract?
3. Is there any hidden cost or setup fee?
4.Can I purchase a dedicated IP?
5. What are your payment methods?
6. Can I pay monthly/half yearly/yearly?
7. Can I upgrade my account at anytime?
8. What happens if I exceed my total disk/bandwidth?
9. Can I use my account for commercial purposes?
10. Can you register my domain?
11. Do you offer custom plans?
12. Do you offer money back guarantee?
13. Do you provide support?
14. Do you provide uptime guarantee?
15. Which plan is the best for me?
16. Where are your servers based?
17. What's the big deal about the control panel, cPanel?
18. What's an Auto Installer?
19. What Auto Installers are available?
20. I see 'Linux' mentioned in the description, I have Windows on my computer - does this mean I can't use these plans?

Presign up FAQ

1. What's the difference between the online course support hosting & the general hosting plans?
The online course hosting provides you with the programme 'Moodle' already installed - ready to go. All of the admin is done by you online from the admin link in the installation. You don't need to know anything about web design to run this.
The hosting plans provide you with the space, bandwidth & excellent control panel, cPanel, for you to get on with putting up your own site.

2. Is there a hosting contract?
No. We believe it is up to us to earn your business and your trust on a regular basis. If we do our job, we won't need a contract to keep you as a client. We do have a 'User Agreement' that is applicable when you order one of the plans. Please read the Agreement.

3. Is there any hidden cost or setup fee?
There is no hidden cost, or setup fee. However, if you request dedicated IP after sign up, there will be additional $5 Setup Fee.

4. Can I purchase a dedicated IP?
Yes. Simply contact us and let us know immediately.

5. What are your payment methods?
We accept payment via Paypal either through an account with them or through regular credit cards payments.

6. Can I pay monthly/half yearly/yearly?
All our plans come with monthly, six monthly and yearly prices. You get bandwidth DOUBLED if you pay yearly.

7. Can I upgrade my account at anytime?
You can upgrade your account anytime. Simply contact us for more info.

8. What happens if I exceed my total disk/bandwidth?
Since we use a quota system to monitor your account disk space and bandwidth, your account will be suspended if your maximum disk/bandwidth is reached. You will need to keep an eye on your account quotas, and let us know immediately if you want to upgrade your disk/bandwidth.

9. Can I use my account for commercial purposes?
Yes.

10. Can you register my domain?
Yes. We charge $20 per year for domain registration.

11. Do you offer custom plans?
Yes we do. Please contact us for a quote.

12. Do you offer a money back guarantee?
No. We feel that the monthly rates are cheap enough to try out our services. If you are not satisfied you can cancel & have lost next to nothing.

13. Do you provide support?
Yes. Please use the contact form

14. Do you provide uptime guarantee?
Yes & no. Although we provide 99% uptime, we are realistic - the servers we use need maintenance& things sometimes happen - a client installs a script that causes problems, some hardware might need replacing etc.. We are sure you will be happy with the uptime we provide.

15. Which plan is the best for me?
It depends on what you need the hosting for. If it is for a personal site then the Bronze plan will be more than sufficient & if it is a school site for the local community then again the Bronze Plan will be enough. For the bigger, more internationally visited site you would probably need the Silver or Gold Plan. An example - Developing Teachers.com has c.1000 pages, uses c.90mb of space & c.5gb of bandwidth a month - this is with c.2000 unique visits a day. You may as well start small as you can always upgrade your account.

16. Where are your servers based?
Although we are located in Spain, we use servers based in The Planet data centre in Dallas, Texas. The Planet has an international reputation as one of the best data centres in the world.

17. What's the big deal about the control panel, cPanel?
Well, it's a very comprehensive control panel that really does make running a site easier. It's got everything from checking your stats to adding a subdomain to administering your email to organising your site files.

18. What's an Auto Installer?
It's a section where you can, with a couple of clicks, set up a range of services on your site without getting your hands dirty. For example, if you want a discussion board on your site, you can have one up & running in a couple of minutes.

19. What Auto Installers are available?
IInvisionBoard: a web bulletin board system.
PHP-Nuke: a advanced content management system.
osCommerce: a easy to use and configure shopping cart system.
PostNuke: a advanced weblog/Content Management System (CMS).
XOOPS: a dynamic OO (Object Oriented) based open source portal script written in PHP.
phpWebSite: provides a complete web site content management solution.
phpAuction: A PHP/MySQL-driven powerful and flexible web-based auction system that offers a powerful admin back-end section to configure and administrate the site.
livehelp: A live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor.
phpBook: a PHP/MySQL guestbook program.
Classifieds: Highly customisable classified ad application that allows users to post advertisements to unlimited categories.
b2: a set of scripts designed to ease the process of publishing news to your homepage, or weblog.
phpAdsNew: a open source ad server.
phpCollab: Manage web projects with team collaboration, users management, tasks and projects tracking, files approval tracking, project sites clients access, customer relationship management (Php / Mysql, PostgreSQL or Sql Server).
4images a powerful web-based image gallery management system.
pMachine publishing software which you can use to create everything from a simple weblog to a multi-layered interactive news site.
Advanced Poll is a polling system with powerful administration tools.
OneOrZeroHelpDesk: The OneOrZero Helpdesk is an extremely powerful, yet lightweight, helpdesk package.
Aardvark Topsites PHP has all the features you will ever need
WebCalendar a PHP application used to maintain a calendar for one or more persons.
paFileDB: lets you easily have a database of downloads on your website.
PhpDig: a very small PHP search engine that uses a MySQL database on backend.
phpLinks: a free and Open Source PHP script that allows you to run a very powerful link farm or search engine simulation.
phpList: a web application that implements a personalised mailing list manager or customer relationship management (CRM) system.
phpMyFAQ: a multilingual, completely database-driven FAQ-system.

20. I see 'Linux' mentioned in the description, I have Windows on my computer - does this mean I can't use these plans?
Certainly not. The fact that you have Windows installed on your computer is not related to your website. For a normal website, Linux is the best choice. In addition to normal html pages, you will be able to run PHP pages, Perl & MySQL databases. If you really need ASP pages or Access databases then Linux isn't for you.

question mark

General Support FAQ - a sample of some questions you might find yourself asking. The cPanel documentation does answer a lot of questions.

1. How can I find more information about cPanel?
2. Do you support Webmail?
3. Can I use secured Webmail?
4. How do I use my own POP/SMTP Server?
5. What is the path to sendmail?
6. Where do I upload my website?
7. What is the hostname for MySQL server?
8. Where should I place my CGI scripts?
9. What is an addon domain?
10. How do I create custom error pages?
11. How do I password protect a directory?
12. How do I change my password?
13. How do I login to my control panel?
14. How do I use MailScanner?

General Support FAQ

1. How can I find more information about cPanel?
Follow this link to the complete documentation:
http://www.cpanel.net/docs/cp/index.html

2. Do you support Webmail?
Yes we do. http://www.yourdomain.com/webmail

3. Can I use secured Webmail?
Yes. https://www.yourdomain.com/webmail

4. How do I use my own POP/SMTP Server?
POP3: mail.yourdomain.com
SMTP: mail.yourdomain.com

5. What is the path to sendmail?
/usr/bin/

6. Where do I upload my website?
You should upload your page under public_html/ or www/
public_html/ linked/same as www/

7. What is the hostname for MySQL server?
localhost

8. Where should I place my CGI scripts?
Under cgi-bin/ and the scripts permission need to be set 755.

9. What is an addon domain?
Addon domains give you the ability to add a second site to your web space. Unlike a parked domain, which resolves to the same place as your main site, an addon domain resolves to its own folder.

10. How do I create custom error pages?
Error pages are served to Internet users when any one of a variety of errors occur, such as when a user enters an incorrect URL or is not authorized to access a specific directory in your web site. Companies often customize error pages to brand them with a specific corporate image and a link to their home page. You do not have to customize these pages - the error page is always available, whether customized or not.
To create or modify a customized error page:
Click on the Error Pages link under the 'Site Management' header in cPanel.
Click on the button of the required error page, such as the 404 button.
Enter the HTML code for the error page. You can use the buttons at the top of the page to insert variables into the displayed code.
Example:
<h1>404 Not Found</h1>
<p>The requested page, <!--#echo var="REQUEST_URL" --> ,is not available.</p>
Click on the SAVE button. Your page for the selected error should now appear as your custom page.

11. How do I password protect a directory?
You can password protect directories within your site from unauthorized users by using 'Web Protect'. This allows you to restrict material to only authorized users or store sensitive material online.
To password protect a directory:
Click on the Web Protect link under the Site Management header in cPanel.
Navigate to the directory that you want to protect. Select a folder by clicking on the folder name link, or open a folder by clicking on the folder icon.
Click on the tick box next to the LOCK icon. (make sure you do this, this is something most people forget)
Enter the name that you want to appear in the Protected Resource Name field.
Click on the SAVE button.
Generally, you now need to add at least one authorized user to enable access to the directory. Refer to Adding an authorized user for more information.
When you check to make sure the password protect is working, please make sure you aren't just suffering from browser caching issues.

12. How do I change my password?
You can easily change your account password using the 'change password' link under the 'site management' header in cPanel.

13. How do I login to my control panel?
You can login to cPanel with the url that is in your setup email or, if your domain has propagated, you can use:
http://www.yourdomain.com/cPanel

14. How do I use MailScanner?
Please see the Help pages for this. MailScanner is an excellent anti-virus & anti-span tool that we have installed on our servers.

service guaranteeIf you still have a question, please submit a ticket

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